Overview
These are the steps to integrate ServiceNow on the Josys App Catalog page.
Integration Specifications
| Target Plans | - |
|---|---|
| Required Admin Role for Integration | Admin |
| Connection Method | API Key/Token |
| Connection Key | |
| Supported Actions | Account DeletionAccount VisualizationAccount Provisioning |
| Account Visualization Statuses | SuspendedActiveDeleted |
| Statuses Excluded from Unmanaged IDs | Deleted |
| Settings Available for Provisioning | Role Settings |
| Settings Available for Deletion | |
| Contract Information | Please check with your representative. |
| Visualized Items |
・Role ・Status |
| Retrieved Items for License Management | |
| Common Items | Role Status User |
| Available Role Types | ・admin ・agent_admin ・ais_admin ・approval_admin ・assignment_rule_admin ・assignment_rule_admin ・business_process_admin, … |
| Role Editing |
Integrating ServiceNow
- Log in to ServiceNow with an administrator account and configure the OAuth authentication key settings.
- Enter a Name and obtain the Client ID and Client Secret.
- If you are using a version with a Public Client setting, turn it OFF.
- The account used for integration requires Admin privileges.
- From the left sidebar of Josys, click Integrations > App Catalog.
- Search for ServiceNow and click it.
- The setup page will appear on the right side.
- Configure the settings in the setup screen and click Save to complete the integration.
Granted Permissions
The following APIs are used based on the public API specifications:
- Retrieve account list
- Create account
- Delete account
- Set account roles
API Specifications: https://docs.servicenow.com/bundle/quebec-application-development/page/integrate/inbound-rest/concept/c_RESTAPI.html