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xMatters

Updated

Overview

This guide explains how to integrate xMatters on the App Catalog page in Josys.

Integration Specifications

Target Plans Free, Starter, Base, Advanced
Integration Admin Type Full Access User, Company Supervisor 
Integration Method API Key/Token 
Integration Key Email
Supported Features Account Visualization 
Statuses Excluded from Unmanaged ID Detection Deleted 
Provisioning Settings  
Deprovisioning Settings  
Contract Information Please contact your representative for details.
Other Retrieved Items • License Type
• Site
• Last Login
• Created At
• Updated At
• Groups
Retrieved Fields ・Last Active Date/Time
・License
・Role
・Status
・License
・Type
・Site
・Last Login
・Created At
・Updated At
・Groups
Retrieved Items for License Management  
Inactive User Definition No activity for 30 days
Common Fields Last Active License Role Status User 
Retrieved Roles Default Roles 
Role Editing  

Generating an API Token

  1. Log in to xMatters with a Full Access User or Company Supervisor account, and click Profile > More Actions > Manage API Keys.

  2. Click Create API Key Credential to generate and copy the API Key and Secret.

Integrating with Josys

  1. From the left sidebar of Josys, click Integrations > App Catalog.
  2. Search for and click xMatters.
  3. The integration settings page will appear on the right side.
  4. Enter the subdomain, API Key, and API Secret Key, then click Next to complete the integration.
    The subdomain can be found in your login URL.
    Example: If the URL is https://josys-dev.xmatters.com, enter "josys-dev".

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