Overview
This article explains the steps to integrate Zoho Desk on Josys's App Catalog page.
Integration Specifications
| Target Plans | Free, Standard, Professional, Enterprise |
|---|---|
| Admin Type for Integration | Support Administrator |
| Integration Method | OAuth |
| Integration Key | |
| Capabilities | Delete Account Account Visualization |
| Account Visualization | Pending Active Deleted Inactive |
| Statuses Excluded from Unmanaged IDs | Deleted |
| Available Settings when Provisioning | |
| Available Settings when Deleting | |
| Contract Information | How to check contract information |
| Other Retrieved Items | - |
| Visualizable Items |
・Permissions ・Status |
| Retrieved Items for License Management | |
| Common Items | Role Status User |
| Available Permission Types | ・Support Administrator ・Agent ・Light Agent ・Other custom roles |
| Edit Permissions |
Integrating Zoho Desk
- On the left sidebar of Josys, click Integrations > App Catalog.
- Search for Zoho Desk and click it.
- The setup page will be displayed on the right.
- Enter the organization name, click Next, and log in with your Admin account to integrate.
You can find the organization name on the following screen.