Multi-Tenant Portal – Josys Help Center

[Notice of UI Terminology Change]
Following recent updates, the term "Member" on the screen has been changed to "User." If you still see "Member" in some parts of this help documentation, please read it as "User." For more details on this change, please refer to this announcement.

Note: The screenshots in this article are currently taken from the Japanese version of the product. Some labels in the images may differ from the English interface.

Overview

The Multi-Tenant feature strengthens IT management across your entire group of companies by linking individual Josys environments to a parent environment. From the Multi-Tenant Portal, you can manage all target Josys environments, enhancing group-wide governance and optimizing costs.

Eligible Customers

This feature requires an application. Please contact your sales representative to get started.

Key Features

The main features available in the Multi-Tenant Portal are as follows:

1. Integrated Dashboard for Group-Wide Status

Consolidate and visualize metrics across all group environments.
Track the number of unmanaged users and deactivated accounts.
Identify opportunities for license optimization to reduce IT costs.

2. Consolidated Notifications for Actionable Tasks

Manage notifications from all environments in a single portal.
Monitor critical alerts, such as unremoved app accounts for offboarded employees or pending updates in Devices.
Prevent essential tasks from being overlooked.

3. Seamless Navigation Between Parent and Child Environments

Manage authorized users who have access to the entire group.
Switch between parent and subsidiary environments in just a few clicks.

How to Use

Login

Portal Screen

You can check the status and perform operations for each tenant.

Features

You can access various features from the sidebar of the portal screen.

Dashboard

View the overall status of all managed environments (tenants).

Aggregated information for all managed tenants is displayed here.

User Management

Verify that apps and IT devices are correctly assigned during onboarding and offboarding.

SaaS Security

Monitor detected apps and unmanaged users for each tenant.

License Management

Track license optimization status for each tenant.

IT Devices

View the number of available IT devices per tenant and the usage status of each IT device across all tenants.

Tenants

Check the number of users, apps, IT devices, and alerts for each tenant, as well as the monthly costs of the licenses used by each tenant.

This page displays a list of the information shown in the company-wide overview on the home screen of each managed tenant.

💡 You can reorder columns such as Tenant, Users, Apps, IT Devices, Alerts, and Monthly Cost by dragging and dropping the column headers.

Alerts

Centralize and manage alerts occurring across all tenants.

💡 You can reorder columns such as Alert Type, Description, Tenant, and Alert Date/Time by dragging and dropping the column headers.

Alerts from each tenant are automatically synchronized daily. You can also trigger a manual sync by clicking "Sync" in the top right corner of the screen.

Administrators

Manage users with admin permissions for the Multi-Tenant Portal.

💡 You can reorder columns such as Admin Name, Email Address, Role, and Date Added by dragging and dropping the column headers.

Admin Permissions

Types of Admin Permissions

Multi-Tenant Portal: Admin
Managed Environments (Tenants): Super Admin, Admin

Scope of Permissions

Admins of the Multi-Tenant Portal can log in as a Super Admin to any linked managed tenant from the "Menu > Tenants" page of the Multi-Tenant Portal.

💡 Multi-tenant Admins will not be displayed on the "Security > Permissions" page of each individual tenant.

Adding Permissions

You can add an existing Super Admin or Admin of a managed tenant as an Admin of the Multi-Tenant Portal.

💡Permissions restricted to a specific managed tenant must be configured within that tenant. Users with permissions only for a specific managed tenant will not appear on the Multi-Tenant Administrators page.

Frequently Asked Questions

Q: Is it possible to change from a multi-tenant configuration to a single-tenant configuration?
A: Yes, it is possible. Please contact our sales representative for assistance.

Q: Can I remove a managed tenant from the multi-tenant management?
A: Yes. Go to the "Menu > Tenants" page in the Multi-Tenant Portal, click the three-dot icon on the right side of the target tenant, and click "Delete" to remove it from multi-tenant management.
Q: When trying to log in to a managed tenant from the Multi-Tenant Portal, I get an error saying "You do not have permission to access the Admin Console."

A: Normally, Multi-Tenant Portal Admins can automatically log in as administrators to all managed tenants. However, if the user was already registered as a standard user in the target tenant before the Multi-Tenant Portal was configured, the automatic promotion to admin permissions may fail, resulting in this error.

If this error occurs, go to "Settings > User Permissions" in the target tenant and change the user's permission level to IT Admin.