Use Case 3: Replacing a User's PC – Josys Help Center

[Notice of UI Terminology Change]
With recent updates, the term "Member" in the system is being changed to "User." If you still see "Member" in some parts of the Help Center, please read it as "User." For more details on this change, please refer to this announcement.

This page describes the procedures in Josys for preparing email addresses, business apps, and PCs so that new hires can start working immediately from their first day on the job.

Overview

This page describes the steps for replacing a PC used by an existing employee for users who manage their Devices without setting up External Data Sources with Microsoft Intune or Jamf Pro.

Target Audience

IT administrators who have been requested to replace a PC.

Objective

To complete the necessary processes in Josys when replacing a PC.

Steps

Follow the steps below to proceed with the process.

1. Search for the Target User in User Profiles

Select "Users" from the left sidebar of the Josys admin screen.
Use the search bar at the top left of the "User Profiles" screen to search for the target user.
Click on the user's information to open the user details screen.

2. Unassign the Device from the User

Select the lowercase "IT Devices" tab within the user information section.
Check the information of the target user you want to unassign from the device.
Click the "⋮ (three vertical dots)" icon and remove the user as the device's assignee.
Click the [...] (ellipsis) icon at the top right of the screen.
Select and change the status of the device after unassignment.

Reference: Unassigning a Device

⚠️If you manage your Devices by setting up External Data Sources with Microsoft Intune or Jamf Pro, you must update the information directly within those external SaaS tools.

3. Assign a New Device

Finally, assign the new device.
Please refer to the help page below and hand over the device to the user.

Reference: Assigning and Unassigning Devices