Note: The screenshots in this article are currently taken from the Japanese version of the product. Some labels in the images may differ from the English interface.
Overview
Thank you always for using Josys.
To improve support quality and provide information more securely, we have introduced an account registration system (login required) for our Support Site.
By logging in, you will be able to submit inquiries using our contact form.
Benefits of Registering an Account
View Inquiry History
You can view a complete list of your past questions and received responses directly from My Page.
Streamlined Inquiry Form Filling
Once logged in, you will no longer need to re-enter your Organization ID or name every time. Simply fill in the subject and description to submit your inquiry quickly.
Registration and Login Steps
If You Have Previously Submitted an Inquiry
If you have previously contacted us via Slack, email, or an inquiry form, an account may already exist for you. Please set your password following the steps below.
- Go to the login page.
- If you have never logged in before, please visit the password reset page.
- A password reset email will be sent to the address you entered on the reset page. Follow the link provided in the email to set a new password.
- Once logged in, you will gain access to the inquiry form.
If You Are Submitting an Inquiry for the First Time
- Please submit the form below.
- We will create your account based on the information provided. You will receive an email prompting you to set up your password.
*If you already have an account registered, no email will be sent. Please reset your password from the login page. - We will also reply to your inquiry details separately via email.